Kate Middleton and Prince William during their call this week.Photo: Kensington Palace

Prince William, Duke of Cambridge and Catherine, Duchess of Cambridge

Kate MiddletonandPrince Williamshared an emotional video call on Friday to highlight the importance of mental health support.

The royal couple spoke with the parents of a 12-year-old boy who had been suffering severe anxiety during the pandemic. Standing on a bridge one day, the boy — who is being identified as “Jack” to protect his anonymity — decided to end his life. But then he turned to the U.K.’s free crisis serviceSHOUT 85258 service, and the texts helped bring him back from the brink.

“We have no doubt that what happened between our son and SHOUT when he stood on that bridge was enough to save his life,” the boy’s father, whose identity is also being kept anonymous, told William and Kate in a video call released Friday.

Princess Kate said, “I can’t imagine as parents ourselves what it’s been like for you, and it’s every parent’s worst nightmare is receiving the call that you did on that night.”

William added that SHOUT, which was set up as a legacy ofthe couple’s Heads Together mental health campaign, “has effectively bridged that gap between a point of crisis and despair and brought him back to give him peace and calm for a time to just work things out and find that support.”

Kate Middleton

The young boy told William that he found it easier to talk about his emotions and feelings via text than in a voice call. After contacting SHOUT on the bridge, he then felt able to reach out to the police for help.

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During the video call, William and Kate listened as Jack’s parents shared how he became increasingly anxious during the lockdown of spring and summer last year. Their usually open and gregarious son became more introverted and was no longer spending as much time connecting with his friends online.

Last year, it emerged that William, 38, had made good on hispromise to become a volunteer counselorfor the crisis text line during the pandemic.

If you or someone you know is considering suicide, please contact the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), text “STRENGTH” to the Crisis Text Line at 741-741 or go tosuicidepreventionlifeline.org.

source: people.com