Comcast will cancel the debt of more than 20,000 client and pay up back $ 700,000 in Massachusetts as part of a settlement with the United States Department of State ’s Attorney General over deceptive advertising . Back in 2015 and former 2016 , the cable giant push a $ 99 lock - in pace for plans that did n’t admit equipment cost and had additional fee that could be jack up at any prison term .
Just how bad was Comcast ’s “ lock - in pace ” contract bridge ? The Attorney General ’s situation explicate that a distinctive monthly banknote would get jack up up roughly 40 percent and anyone who wanted to cancel their contract early was slap with up to $ 240 as an “ former result fee . ” Even customers who merely downgraded their services to a cheaper programme with Comcast were charged the early termination fee .
But Comcast sees the entire site differently , as you might bear . In a great example of PR spin , the cable’s length giant insists that all of this is old newsworthiness .
“ Today ’s settlement with the Massachusetts Attorney General ’s Office reflects our on-going effort to improve the customer experience , ” Comcast representative Jenni Moyer evidence Gizmodo over electronic mail .
Did you get that ? Nothing to see here , because this is “ yr - honest-to-goodness . ” Which is meant to make you believe that nobody should care about this at all . Who can even remember 2016 ? It was a life-time ago . And Comcast is now “ partnering with Attorney General Healey . ” What does that mean ? Gizmodo asked about that and Comcast replied , “ We ’ve been working with the Attorney General on this and that is a reference to our on-going human relationship . ” But that does n’t think anything . The AG ’s place and Comcast only have a “ relationship ” in the mother wit that Comcast has to now hand over a caboodle of money because the colony said so .
From the Massachusetts AG :
As part of the settlement , Comcast will provide refund to all Massachusetts consumer who pay early termination fee after downgrading their table service or being involuntarily unplug by Comcast between January 2015 and March 2016 . The companionship will also forgive all salient recreational early expiration fees and related late fee that Massachusetts consumers get between January 2015 and March 2016 . Comcast amply cooperated with the AG ’s investigation .
Telling customers what they ’re really going to ante up ? What a rotatory idea . I wonder if we ’ll see that fan out anywhere else out of doors of Massachusetts . Could be a real secret plan modifier .
[ MotherboardandMass.gov ]
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